WhatsApp AI for retail and e-commerce
Catalog, recommendations, orders, deliveries and after-sales support connected in one conversation.
In a nutshell
In retail, AI can guide customers through products and put together an order, but prices, stock and delivery should only be confirmed from current sources.
Product discovery
Organize the catalog with names, variants, categories and descriptions that match how people shop. Recommendations should start from explicit preferences.
Avoid claiming undocumented benefits or comparing brands without basis.
- Intended use.
- Variant and size.
- Price range.
- Compatibility.
Stock and prices
These are changing data. With an integration they're checked in real time; without one, you say they need confirmation.
Show currency, validity and conditions when they affect the decision.
- Up-to-date source.
- Store or warehouse.
- Current promotion.
- Confirmation before charging.
Order and delivery
Gather items and fulfillment method, check the area and show them in a summary. Don't mark anything as purchased or paid without a real response from the relevant system.
For after-sales, keep the order context without exposing other customers' information.
- Confirmed cart.
- Delivery or pickup.
- Payment pending or confirmed.
- Follow-up with validated identity.
Volga for retail
Volga can use your catalog and policies, capture orders with Smart Intake and hand off exceptions from WhatsApp, Instagram or webchat. Specific integrations depend on the business's configuration.
Start with frequent products and measure resolved inquiries, complete orders and corrections needed.
- Curated catalog.
- Exchange policy.
- Changing data under control.
- Team available for exceptions.
Frequently asked questions
Questions about this guide
Can the AI confirm stock?
Only with an up-to-date source or authorized integration. Without one, it should ask the team to confirm.
Can it take a complete order?
It can collect and summarize the data; creating the order, payment and confirmation depend on the configured process and integrations.