Solutions
Volga for companies with a team
Supervise, delegate and control your WhatsApp customer service when several people answer on behalf of the business.
Supervise your WhatsApp support team with data, not guesswork
Volga shows how each agent works (conversations, messages, time to first reply and average reply time) and, for the whole team, handoffs and estimated customer satisfaction, for the period you choose.
Delegation and shared inboxOne WhatsApp number for the whole company, with every conversation in the right hands
With Volga the whole team works from the same number: conversations are assigned to a person or a department, each agent gets mobile notifications, and nobody steps on anyone else's work.
Control and securityRoles, permissions and audit logs so everyone sees and does only what they should
Volga lets you define what each team member can see and do, restrict assigned conversations to their owner, moderate messages and review an audit log of account activity.
AI with human oversightAn AI that answers around the clock and hands your team what needs judgment
Volga replies using your business information, collects data and orders, and hands off to a person with full context. Whoever handles a conversation can pause the AI and take over.