Control and security
Roles, permissions and audit logs so everyone sees and does only what they should
Volga lets you define what each team member can see and do, restrict assigned conversations to their owner, moderate messages and review an audit log of account activity.
As the team grows, not everyone should see every conversation or change business settings. Volga separates administrators from agents, supports granular permissions and keeps a record of what happens in the account.
What Volga gives you
Roles and permissions
Separate administrators from agents and, depending on your plan, grant specific permissions: view, assign or reply to conversations, manage leads or the knowledge base.
Per-conversation privacy
Make each assigned conversation visible only to its owner and to administrators.
Audit log
See who paused the AI, assigned a conversation, changed a role or permission, hid a message or signed in to the account.
Secure access
Protect your team's accounts with two-factor authentication.
Not everyone needs to see everything
In many companies, conversations contain sensitive customer data: amounts, addresses, documents. Having the whole team see every chat is an unnecessary risk.
With per-conversation privacy turned on, an assigned conversation is visible only to its owner and to administrators. Conversations that were never assigned stay available for the team to pick up.
Permissions that fit each role
Administrators configure the business, the team and integrations. Agents handle conversations. Depending on your plan, you can also grant specific permissions to each person.
- View conversations.
- Assign conversations.
- Reply to conversations.
- Moderate messages.
- Manage leads.
- Manage the knowledge base.
Accountability when you need it
The audit log lets you review actions taken in the account. Together with two-factor authentication and per-person permissions, it gives the company the control it needs to run a large team on the same channel.
- AI paused and resumed.
- Conversation assignments.
- Settings, role and permission changes.
- Team members added and removed.
- Sign-ins, successful and failed.
- Messages hidden and restored.
FAQ
Common questions
Can I stop an agent from seeing another agent's conversations?
Yes. With per-conversation privacy, each assigned conversation is visible only to its owner and to administrators.
Which permissions can be configured?
Besides the administrator and agent roles, depending on your plan you can grant permissions to view, assign or reply to conversations, moderate messages, manage leads and manage the knowledge base.
Does Volga support two-factor authentication?
Yes. Team accounts can be protected with two-factor authentication.
Try it with your team
Create a free account, connect your WhatsApp number and invite your team.
Start free