Delegation and shared inbox
One WhatsApp number for the whole company, with every conversation in the right hands
With Volga the whole team works from the same number: conversations are assigned to a person or a department, each agent gets mobile notifications, and nobody steps on anyone else's work.
Sharing one phone or one WhatsApp Web session across several people leads to duplicate replies, forgotten chats and no accountability. A shared inbox brings order: every conversation has an owner and the rest of the team knows it is already being handled.
What Volga gives you
Conversation assignment
Assign or transfer a conversation to another team member when the case calls for it.
Routing to departments
From the automatic-reply menu, each option can route to the right department, staffed by several people.
Mobile notifications
Each agent gets notified in the iOS and Android app or in the browser when a message or an assignment arrives.
Multiple numbers and channels
Your WhatsApp numbers and your website chat arrive in the same dashboard, with the same team and the same rules.
The problem with sharing one WhatsApp
When the whole team uses the same phone, nobody knows for sure who is answering what. Duplicate replies appear, customers go unanswered because everyone assumed someone else had it, and there is no record of who said what.
A shared inbox fixes that with a simple rule: every conversation has a clearly visible owner.
- No duplicate replies.
- No chats lost between shifts.
- Full history for every customer.
Delegate without losing context
When a conversation is assigned or transferred, the person receiving it sees the full history: what the customer wrote, what the AI answered and what the previous agent did. The customer never has to repeat anything.
If the conversation comes through the automatic menu, it can go straight to the right department —sales, support, billing— and go to the person in that department with the fewest open conversations.
Your team replies from wherever they are
Volga's iOS and Android app lets agents reply, get notified about new assignments and follow conversations away from the office. On a computer, the web dashboard offers the same inbox with the full toolset.
FAQ
Common questions
Can several people answer the same WhatsApp number?
Yes. With Volga the whole team works on the same number through a shared inbox, and every assigned conversation shows who owns it.
Can I route inquiries to a specific department?
Yes. Each option in the automatic-reply menu can route the conversation to a department staffed by several people.
Is there a mobile app?
Yes. Volga has an iOS and Android app with notifications for new messages and assignments.
Try it with your team
Create a free account, connect your WhatsApp number and invite your team.
Start free