AI with human oversight
An AI that answers around the clock and hands your team what needs judgment
Volga replies using your business information, collects data and orders, and hands off to a person with full context. Whoever handles a conversation can pause the AI and take over.
AI doesn't replace your team: it takes the repetitive work off their plate. Volga answers frequent questions, gathers the data your team needs and hands off the conversation when a human decision is required.
What Volga gives you
Answers with your information
The AI replies from the knowledge base and catalog you upload, not with made-up answers.
Hands off with context
When an inquiry needs a person, the conversation goes to the team with the full history.
Your team is in charge
The assigned agent can pause the AI in their conversation, reply, and let it resume when they're done. Administrators can do it in any conversation.
Complete orders and requests
Volga asks for missing details and leaves the request ready for the team to review and approve.
What the AI should handle and what it shouldn't
AI is good at repetitive, predictable work: opening hours, prices, availability, order status and data collection. Exceptions, sensitive complaints and commercial decisions need human judgment.
Volga is built around that split: it answers what it can with your business information and hands off the rest.
- Frequent questions: AI.
- Data collection and orders: AI, reviewed by the team.
- Exceptions and complaints: a person.
The knowledge base is what matters
An AI answers only as well as the information it has. In Volga you upload your documents, FAQs and catalog, and your team keeps them up to date without depending on a vendor.
Oversight without friction
Every AI conversation lives in the same inbox as the team's, so a manager can review them, step in, and measure how many messages the AI answered and how many conversations were handed off to a person.
FAQ
Common questions
Can the AI make mistakes?
It can, like any system. That's why it answers from the information you provide, hands off what it can't resolve, and whoever handles the conversation can pause it and step in.
Can I turn the AI off in a specific conversation?
Yes. The assigned agent can pause the AI in their conversation, reply, and let the AI resume afterwards; an administrator can do it in any conversation.
Which channels does the AI handle?
WhatsApp and your website chat, from the same dashboard.
Try it with your team
Create a free account, connect your WhatsApp number and invite your team.
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